Client Testimonials

Project: Clean Carpets or Rugs in a Home
Comments: Our carpets look great, and helped put us in the Christmas spirit. Tom has a great attitude, went the extra mile to remove the bad spots and had us inspect his work along the way. He represents your company well.

Jane and Don E. in Huntersville, NC

Project: Transport Carpets or Rugs Offsite for Cleaning
Comments: Friendly, efficient, superb service and personnel. I could not ask for better.

Rose Marie P. in Denver, NC

Project: Clean Carpets or Rugs in a Home
Comments: He came early. And the carpets look and smell great. We will be calling again for our other carpets and our tile floors.

Charles J. in Huntersville, NC

Project: Clean Carpets or Rugs in a Home
Comments: Did a great job!

Linda T. in Denver, NC

Project: Clean Carpets or Rugs in a Home
Comments: Very nice guy cleaning the carpet. No use of chemicals except in stain removal (important b/c we have small kids). Very quick and efficient service. Would definitely use them again!

Review by Amy M. in Davidson, NC

Project: Clean Carpets or Rugs in a Home
Comments: Very timely, very nice, quality job

Richard M. in Mooresville, NC

Project: Clean Carpets or Rugs in a Home
Comments: Prompt with appointment times. Very good job on carpets. Carpets stayed damp a little longer than I expected but very pleased with results.

Mooresville, NC

Project: Repair, Refasten, or Stretch Carpeting
Comments: I thought that my carpet contractor Bob did an extremely well job. I would most certainly recommend PCS of Lake Norman to all my friends. Very professional. Thank you so much

Anonymous, Cornelius, NC

Project: Repair, Refasten, or Stretch Carpeting
Comments: I was contacted the same day. Someone came to my house that evening to give me a quote and schedule the work for the following day. They were on time and finished in less than an hour. It was a quick and easy process. I enjoyed the experience and am satisfied with the work they did.

Anonymous, Cornelius, NC

Project: Clean Carpets or Rugs in a Home
Comments: excellent job and great service. Thanks a bunch

Anonymous, Davidson, NC

I was away in Durango, CO last summer when I received a call that my condo back in North Carolina was flooded. My insurance company located Professional Carpet Systems of Lake Norman to mitigate the water. The technician called me and after discussing the situation with him I was so relieved-he was confident and assured me that everything would be taken care of. Being 2,000 miles away and unable to do anything, this, above all else I remember about this catastrophe, gave me the only comfort I had.
After many long months of working with a contractor in the repair of the condo had passed, The technician from PCS returned and went beyond the call of duty in putting down the rugs he had restored and helped me get situated. In my dealings with all the aspects of getting my home back in living condition, my insurance company and PCS were the most professional, dependable and easiest to work with.

-Susan Cronland

Excellent from start to finish! The technicians are knowledgeable and thorough and they are courteous too! I was very comfortable having them in my home. When I phoned PCS, I was a bit nervous about having people I didn’t know come into my home, but Christina put me at ease. She answered all of my questions in a business like, yet friendly manner. Christina made me feel I had chosen the right company even before my carpets were cleaned. Not only did I get clean, sweet smelling carpets, I also learned new information on how to properly spot clean when needed. It is comforting to know I have found a company I can trust to do an outstanding job at a reasonable price. Thank You!

-Judith Rodgers

Extremely ,Knowledgeable,Caring,Communicative and Fast-Acting.  I had a need for immediate service and PCS were there within hours. Being able to refer PCS to my real estate clientele and know that they will be treated like family and not just another client is something that I value.  They are locally owned and operated and that is a huge benefit.  PCS cares and wants our business, we are not treated like a revolving door.

-Christie Walker, Realtor

Very thorough and PCS technicians hace pride in this company and work ethic. PCS is very service oriented and no hidden costs. The PCS staff  are very professional.  I am very satisfied.

-Gerald Nerone, Retired

Here is a letter that we here at Professional Carpet Systems would like to share with you.

Dear PCS,
I am delighted to write this testimonial letter given the excellent care and services received from you and your staff.  Originally I came in contact with PCS through a renovation company that uses you for tricky carpet repairs.  You showed up on time and told me what you could do to fix the situation before repairs were started.  To my surprise, you even helped me locate the extra carpet we had in the garage.  Since it was too heavy for me to lift you bravely unpacked boxes standing on it and retrieve what you needed.
I also asked you about some carpet stains that involved an environmental condition where the air in the home is not filtered well enough which ultimately leaves dark lines on the carpet and carpet edges.  While you did not promise miracles on these stains you did guarantee you could make the rest of our carpet look new.
The repair you did was fantastic and professionally done.  A couple of weeks later, I  bypassed the dry approach to carpet cleaning we had used for years because I trusted your work and word.  The woman I called for an appointment was very pleasant and made me feel like she would move mountains to make sure I recieved a timely appointment.  Again you were on time, not only for the appointment but just in time to help me catch two exotic finches that had escaped from their cages. It’s not often a service organization will lend a hand to help a customer in crisis.  You used valuable work time to help me locate and actually catch the two birds.  This is not an easy task but you were a pro and seemed to enjoy learning about their background, colors and the new babies that had just arrived.
Thank you Joe, for your trusting manner, compassionate touch and for the best carpet service we have ever recieved.  The stains are significantly improved and the rest of the white carpet returned to its original color “snow blizzard.”  What a wonderful outcome for carpet that is 8 years old.  I hope only good things for you in 2007.

Kindest regards,
Pat Jackson

Very happy. Carpets look much better than I even expected. With a 10 month old puppy and being the first to move into our new neighborhood we have battled puppy stains and a lot of red clay mud. The carpets now look like the day we moved in (actually cleaner). We looked at Five companies and called Three. While PCS was not the least expensive, we wanted a professional cleaning and a good one. Christina, who answered the phone, was so personable, patient and very knowledgeable. Because of my instant rapport with her I booked my cleaning!  It just feels good to walk on clean carpet.

-D’lene Reeves,Product Dev.Mgr

The service was outstanding. Products used to clean my carpets worked like magic. Everything was a great experience. I really appreciate how the technician Joe was so patient with my 3 children who kept asking question after question. I value how he explained how to keep my carpet looking good. He was very patient and he didn’t make me feel like a “typical” customer.

- Cathey VanHee, Realtor

Extremely professional and honest. This being the first time I had my carpets cleaned, I was worried about them being able to get all of the spots out and how much it would cost. I was pleasantly surprised by the price and that my carpet looked like new again!  I was confident I would get the best service and I did. I will recommend Professional Carpet Systems to all of my friends and family!

- Jennifer Hardy, Teacher

I didn’t think twice about it when I saw your 200% Guarantee. I knew your company had to be good! No company gives a 200% Guarantee if they can’t uphold their work.  The technician Joe came out and talked us through the whole procedure.  He told us everything he was doing and why and gave us other options and he didn’t push anything. Great Salesperson!  I like the referral program.

- Meredith Offenhauser, Corp Office Asst.

We think this is an amazing carpet cleaning company!  We were most impressed with the timeliness of PCS responding to our request. The technician did such a fabulous job and the quality was unmatched, he was very knowledgeable and made us feel very comfortable.  Our carpet had not been cleaned in 3 yrs and it now looks brand new.  We have already sent PCS business and will continue doing so, the PCS referral program is great!  Thank you for everything!

- Mark & Robin Brandonburg, Paralegal & Analyst

I was very pleased with the quality of the cleaning. The technician was very nice and explained everything. The 200% Guarantee makes you feel like you can’t go wrong with this company. We are thrilled with the results of how our carpet looked after it was cleaned. We have a new puppy so we will be using this service more often.

- Colleen Medwid, Forensic Interviewer

The technician was very friendly and informative. He made that part of my move less stressful. He even helped me with non-cleaning issues with my condo. This company was a pleasure to deal with, very thorough and no hidden charges. The quality of service provided was fabulous.

- Maria Magno, GIS Marketing Specialist

The company was very professional and courteous.  The original phone call to your company was friendly, welcoming and very helpful. The technician Joe was very friendly and went above and beyond the call of duty, I had a cat that passed away and  he helped me with extra work around the house (removing the cat seat, caulking and painting the window sill and cutting the raggy edges of the hallway carpet) to help my transition go smoothly.  My carpets look brand new.

- Pharamceutical Rep

PCS arrived on time and were very postivie with prompt and efficient service, Thank you.  The carpet looks so much better, I was especailly happy with the stairs and the high traffic areas and the carpet smells cleaner too! I am happy with the special treatment in my son’s room for his allergies and asthma.

-Kelly Elliff-McNulty, Homemaker

Great !, The best in the business.  This company delivers what they say and there are no hidden charges.  The technician took his time and did a very thorough job. I like the benefit of getting discounts for referring friends. The price is good and the job performance is very good.

- Pam Belcher, Housewife & LPN

I am very satisfied with the cleaning process, the attention to detail and the explantation of services. I have a dog and now the dog residue is gone.

- Kathy Thrash, Learning Center Manager

I was very pleased with how thoroughly your company cleaned my carpet-it looks much like it did when it was first installed. Your company and your representatives are very professional. Answering all of my questions and giving me loads of tips on how to care for my carpet. Having 2 large dogs who don’t realize that they make a mighty mess and having really clean carpets is a wonder. The time your representative took to do the job and satisfy me was wonderful.

- Vicki Maxwell, Flight Attendant-USAir

You guys did a fantastic job! Very professional and very knowledgeable. We just moved in and the previous owner had 2 dogs.  My allergies are terrible and the technician came out at a moments notice and took care of us and my allergies. Our carpet are clean and I don’t have to worry about my kids playing on the floor. Thank You.

- Dawn Zifilippo, Pharmacist Recruiter

Excellent!  They were prompt, friendly and knowlegable.  They did wonderful work and were fast and had reasonable prices.  My carpets look new again.

- Linda Archer

Very detailed and dedicated to customer service.  Long term relationship via return offers.  This was our very first cleaning with this company and the attention to detail and educating the consumer on how to clean, the guarantee, and after cleaning care info was great.

- Gail Megenis

Very thorough with information and cleaning.  The carpet looked like new and smelled great.  The information pack was very helpful.

- Cindy Carpenter, Homemaker

My carpet looks great!  The technician Joe was very informative and was super nice!  His work was excellent!  He was hard working and very pleasant.  The technician convinced me to never use a dry chemical process again.

- Sharon Sander

PCS did an excellent job!  Very courteous, on time and explained everthing they would be doing and how to protect the rugs after they were cleaned.

- Mary Hall, Retired

Excellent! Extremely professional,very friendly and helpful. Prompt for appointment and competively priced. My carpet looks terrific. Now I can feel at peace when my little boys roll around on the carpet and that it is not full of germs. My carpets are clean, beautiful and look like new. I like knowing that I’ve used the right product to clean my carpets per carpet manufacture’s recommendations.

- Debra Garland

They are very knowledgeable and through. They were able to remove pet stains from my brand new carpet and they gave me some information on how to treat different types of stains.

- Judy Sheetz

They are great. They arrived early and we were not yet finished removing items from the floor. Joe helped us get the rest of the items up.

- Cheryl Land, Realtor

I love Professional Carpet Systems! They are so friendly and the have a flexible schedule. They will come and give you a free estimate and they do not harass you about scheduling an appointment. The Anti-Allergen product is great! I have 2 cats and I’m allergic to their dander. This product has definitely made a difference.

- Medical Office Manager

Very positive and I’m impressed with the professional presentation from the technician Joe.  I’ve got a dog and 2 cats and sometimes there are boo boo’s. The Spot Cleaner and Emergency Cleaning tips will be invaluable.

- Jane Snelling, Medical Sales

They are very professional, prompt and did a great job cleaning my carpets. They even came back when a spot reappeared.

- Physician Assistant, Mooresville

I am one satisfied customer! Job well done.  I will use your company again to clean my carpets. My carpets had a lot of spots and dirt and now all the spots and dirt are gone, I’m happy. My carpets are now clean and beautiful and I love it.

- Lucy Hyppolite, Homemaker

Very informative and caring about your carpets. All the extra reading materials and incentive programs to help spread the word. The reading materials which tell you how to remove many various spots is great! Overall, Joe is simply looking to do a great job for you. He takes a lot of pride in his work, which is sometimes hard to find these days.

- Candace Ruch, photographer of Paiges’s Turn (704)516-5587

Excellent Job!!! Personal Touch and detail was wonderful. I was happy with everything!

- Elizabeth Lee

You are very professional and thorough in your work. Joe was able to remove two dark spots that a previous carpet cleaner could not. Joe does a wonderful job and he is the only person I let clean my carpets.

- Gena Click, Housewife

I was very pleased with the prompt and professional service. The technician was very helpful in answering my questions and did an excellent job of cleaning and deodorizing my carpets.

- Laura Burgess, Realtor

Very Good! I was happy with the removal of pet spots. I was offered different treatments, and was not pressured when I declined. The gentleman was a very pleasant person. And he was here on time.

- Dorothy LaFata, Retired

Very Good! The technician had a lot of information that was a help to me. I saw how dirty my carpet was and how clean it is now. I am very happy. I have allergies and pets and was given information on both.

- Leslie Holt, waitress

Awesome! Definately will recommend PCS to friends and neighbors. The technician was exceptional about the information he provided. The cleaning was excellent. He was extremely professional and the service was outstanding. The facts and information on caring for carpet and knowledge on how to keep stains from ruining one of the biggest expenses of a homeowner.

- Angela Selix, IT Solutions Analyst (Nascar)

Excellent Customer Service! My carpet was clean and free of spots, some of which I thought would never come up. I value your honesty. No hidden costs, everything was up front.

- Connie Chevalier